The player from Austria had requested a withdrawal from Magius Casino on October 13, 2025, but as of October 21, 2025, it remained unprocessed without any verification. He received the same response regarding a delay whenever he contacted customer support. The issue was resolved after the player confirmed that the withdrawal had been processed, leading to the complaint being marked as 'Resolved' in our system. We appreciated the player's cooperation throughout the process.
Magius Casino - Player's withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: €500
Magius Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
1 month ago
Translation
Hello, I requested a withdrawal from Magius Casino on October 13, 2025. Today is October 21, 2025, and my withdrawal has still not been processed and no verification has been carried out. Every time I contact live chat, they always give me the same answer: that my withdrawal is still being processed and there is a delay that the administrators are working on. I don't know what to do. Please help me. Thank you.
Automatic translation:
Public
Public
1 month ago
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Dear CENGO45,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
I have scheduled a follow-up for 5 days from now to check on the status of your withdrawal. Please notify us if your withdrawal is processed before then.
Thank you in advance for your patience and understanding.
Best regards,
Katarina
Public
Public
1 month ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear CENGO45,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Katarina
