The player from Bulgaria had deposited 10 leva and won 30, but after requesting a withdrawal, she completed the verification by sending her bank account details. Despite receiving confirmation that the verification had been approved, she had not yet received her winnings. The Complaints Team had attempted to gather more information from her but was unable to proceed due to a lack of response. Consequently, the complaint was closed, but she retained the option to reopen it in the future.
MagicBet Casino - Player's withdrawal has been delayed.
Closed
Our verdict
Player stopped responding
Amount: 30 лв
MagicBet Casino
Safety Index:Above averageCase summary
Discussion
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8 months ago
Translation
I very rarely play casino games but I decided to give it a try and try my luck.
I deposited 10 leva, won 30 and requested a withdrawal. They asked for verification, I sent them my bank account. I received an email that it was approved, but I did not receive any amount from them. I did not expect that there are fraudulent casinos, but I will know not to deposit more. With 10, 30 leva, I will not become poor nor will they become rich. It is simply incorrect.
Automatic translation:
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8 months ago
Hello,
Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with MagicBet Casino.
To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:
- How long have you been a layer at this casino, please?
- Could you please provide the exact date your withdrawal request?
- Have you accumulated your winnings with the help of bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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7 months ago
Dear Dani94,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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7 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Katarina
Casino.Guru
