The player from the United Kingdom had requested a withdrawal a month ago, but it had remained pending since December 23. Despite canceling the initial withdrawal and trying a different method, the process had remained unresolved, and the casino's responses had been repetitive, leading to frustration. The Complaints Team had noted a pattern of delayed withdrawals and a 'No Reaction Policy' from the casino regarding multiple complaints. As a result, the complaint was closed as 'unresolved'.
Magic Win Casino - Player's withdrawal request is delayed.
Unresolved
Our verdict
No reaction policy
Black points: 181
Amount: £700
Magic Win Casino
Safety Index:Very lowCase summary
Discussion
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1 year ago
played on the casino deposits went in straight away but when I withdrew it just says pending and it’s been since the 23 of December, it so frustrating they just say the same thing on there chats be patient and emails they don’t respond, I got fed up so I canceled it and withdrew it again but tried a different withdrawal method, am still waiting 😢. Also the email says 4 business days depending on bank.
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1 year ago
Dear laurahadley,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
Could you please share with me your withdrawal request with the status visible? Send the information to my email at tomas@casino.guru, or post screenshots here
Thank you in advance for your cooperation and reply.
Best regards,
Tomas
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1 year ago
Dear laurahadley,
Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Magic Win Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Magic Win Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
