The player from the United Kingdom had been waiting for a withdrawal for one month and had received various excuses from live chat agents, including security checks, but had not yet received his funds. The Complaints Team had attempted to assist by reaching out for additional information and extending the response time. However, due to the player's lack of response to inquiries and reminders, the complaint was closed at that time. The player retained the option to reopen the complaint in the future for further assistance.
Magic Win Casino - Player's withdrawal is delayed.
Closed
Our verdict
Player stopped responding
Amount: £700
Magic Win Casino
Safety Index:Very lowCase summary
Discussion
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7 months ago
I made a withdrawal request weeks ago, and have spoken a number of times with agents on their live chat, they give various excuses, busy at the moment, security checks, but still no success.
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7 months ago
Dear player,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Magic Win Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:
- Could you please share a screenshot of your withdrawal request?
- Have you made any successful withdrawals before using the same payment method?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Natalia
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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6 months ago
Dear gzxxtv72vj74,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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6 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Natalia
Casino.Guru
