The player from the United Kingdom requested a withdrawal that had been pending for over two months despite having a verified account and previously receiving a small payout. The casino continued to claim that the withdrawal was still being processed. The Complaints Team closed the complaint as "unresolved" due to the casino's No-Reaction Policy, which had resulted in numerous similar cases without resolution. It was noted that the casino had consistently ignored mediation efforts, leading to a recommendation for players to avoid this gambling establishment.
Magic Win Casino - Player's withdrawal has been delayed.
Unresolved
Our verdict
No reaction policy
Black points: 441
Amount: £2,400
Magic Win Casino
Safety Index:Very lowCase summary
Discussion
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11 months ago
My account is alll verified I have been paid out a small amount before this time they keep telling me my withdrawal is still been processed it is well over time specified
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11 months ago
Dear Craig1402,
Thank you very much for submitting your complaint. I’m truly sorry to hear about the difficulties you’re facing with your withdrawal, and I completely understand how concerning this situation must be for you.
Unfortunately, we have received numerous complaints regarding delayed withdrawals from this particular gambling establishment. Despite our repeated attempts to engage with the casino and seek resolutions for affected players, they have chosen to adopt a No-Reaction Policy, meaning they do not respond to our mediation efforts.
I can only imagine how frustrating it must be to wait for your winnings without any clear updates. I sincerely hope that the casino will process your payment soon. In the meantime, could you please forward a screenshot of your withdrawal request to veronika.f@casino.guru? This will help us document your case more thoroughly.
Thank you for your cooperation. I appreciate your patience and will do my best to assist you.
Best regards,
Veronika
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11 months ago
Hi thank you for making an effort either way it turns out. The only thing I can send as withdrawal proof is this
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11 months ago
Dear Craig1402,
Thank you for your reply.
Unfortunately, I would like to inform you that since this casino has 70+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Magic Win Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Magic Win Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
