The player from the United Kingdom had requested a withdrawal on December 10, 2024, but had been waiting for 39 days, including 27 working days. The casino had claimed delays but had stopped responding effectively to communication. After attempts to mediate the issue, it was noted that the casino had a history of ignoring complaints, leading to the conclusion that the complaint would be closed as 'unresolved.' Consequently, it was recommended to avoid this casino due to its poor response record.
Magic Win Casino - Player’s withdrawal has been delayed.
Unresolved
Our verdict
No reaction policy
Black points: 164
Amount: £621
Magic Win Casino
Safety Index:Very lowCase summary
Discussion
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1 year ago
Requested withdrawal on 10th December 2024 , been 39 days which 27 of them are working days , said 7-21 working days and keep telling me delays just excuse after excuse they have knocked live chat off now and barely email me back
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1 year ago
Hello dmj80,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Magic Win Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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1 year ago
I used real money and no bonuses , account was verified 10th December 2024 , I spoke on live chat yesterday to ask about winnings then was blocked off it before I even could respond again
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1 year ago
Dear dmj80,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Magic Win Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
