HomeComplaintsMaggico Casino - Player's account is under internal review.

Maggico Casino - Player's account is under internal review.

Opened
Current status

Waiting for player to reply

1d 13h 33m 33s

Maggico Casino
Safety Index 5.6 Below average

Case summary

The player from Chile's account is under internal review for the past month, without any specified details or timeframe for resolution, preventing her from making withdrawals despite successful KYC verification.

Written by Attila
Complaint Specialist
Submitted: 28 Jul 2026
Public
Public
6 days ago
esTranslationgb

For the past month, they've been saying my account is under internal review. They haven't specified what they're reviewing or how long it will take to resolve. Because of this, I can't make withdrawals. Please note that my account has been successfully verified through KYC.

Automatic translation:
Public
Public
5 days ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
5 days ago

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

  • Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
  • Are you currently able to access your account?
  • Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila


Feliperojas has 1d 13h 33m 33s to reply

Attila is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.

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