Mafia Casino - Withdrawal of player's winnings has been delayed.

They say your withdrawal is processed within 3 business days. Today is November 11, I submitted the withdrawal request on November 1. They continue to tell me they will add a note to my file so they will make it higher priority. I was expecting to see the money by last Friday by the end of the day as I’ve used other sites and that was the timeframe most of the time unless I was just completely scammed. It’s $320 dollars and I’ve been kind of depending on it to keep me going for the rest of this month.

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Dear amac,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear amac,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

There were no changes so I cancelled and resubmitted the withdrawal request. Originally I had 2 separate withdrawals totaling in 320 but I cancelled it and made it one payment of 300. Hopefully that works.

Dear amac, thank you for the update. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

this is a screen shot of the withdrawal, as you can see it still says under review. This is my first withdrawal, and I can’t even deposit more money until my withdrawal goes through to keep playing. I’ve asked a team member from the site if I will need to do a verification but they said no because you use your ID when you sign up im prettt sure they said

Also when I contact customer support they just say that there is a high volume of withdrawal requests. And when I asked what a rough time frame would be and they said to me that the finance department handles withdrawals and to be patient.. I’ll most likely use another site after Im finished with this withdrawal because I’ve never experienced this long of a wait from any other gambling websites

Dear amac, thank you very much for your response. To better understand your current situation, could you please confirm the following details?

· Could you please clarify the exact date when you requested the withdrawal?

· Could you let us know how long did your last successful withdrawal took to be processed?

· Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

· Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

Thank you once again for your patience and cooperation

Best regards,

Attila G.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear amac,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila