The player from Quebec disputed Mafia Casino for three overdue Interac e-Transfer withdrawals totaling $2,200 CAD, which had been requested over two weeks earlier. Despite confirming that his account was fully verified and compliant, all transactions remained "Under Review" due to an internal operational delay, surpassing the standard processing window. We asked for clarification about his withdrawal history, bonus use, games played, and verification documents, and the complaint was then marked as resolved by the player. The issue was considered resolved because he confirmed receipt of the outcome and closed the case.
Mafia Casino - Player's withdrawals are delayed.
Resolved
Our verdict
Case closed
Amount: C$2,200
Mafia Casino
Safety Index 8.0 HighCase summary
Discussion
Public
Public
3 days ago
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Public
Public
3 days ago
Hello,
Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify your situation.
- Have you successfully withdrawn money from this casino before? If so, did you use Interac, and how long did those withdrawals take to arrive?
- Did you accumulate your winnings with or without an active bonus?
- Which types of games did you play to accumulate these winnings—slots, live casino games, sports betting, or something else?
- Did you submit any identity documents to this casino for the verification of your account?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
3 days ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Promontreal,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Veronika
