The player from Germany has three pending withdrawal requests from June 15th, 16th, and 23rd, 2026, which the casino claims are in their final stages, but no progress has been made. He remains frustrated by the lack of action despite ongoing communication.
Mafia Casino - Player's withdrawals are delayed.
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Current status
Waiting for Casino Guru to reply
4d 5h 4m 59s
Mafia Casino
Safety Index 8.0 HighCase summary
Discussion
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6 days ago
Translation
Ladies and Gentlemen,.
Three withdrawal requests from June 15th, 16th, and 23rd, 2026, are pending and not being processed. The casino chat repeatedly indicates that the withdrawals are in their final stages. The same information is sent via email. However, nothing happens, which is a shame.
Best regards
Denny Müller
Automatic translation:
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4 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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4 days ago
Dear Bergkamp2341,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.
Best regards,
Jean
