Mafia Casino - Player's withdrawals are delayed.

Been waiting for x3 withdrawals of $800 each. Requested on 15,16,18 of May. Total balance incl withdrawals total $22,400 AUD.

Been a regular user and always had smaller withdrawals paid in 3-5 days.

Its only since my balance has increased to over $20k via winnings the withdrawals have stopped.

All replies from the casino state that funds are processing and are delayed. Just generic copy and paste responses with no substance. No time frames or decent reasons. Just false reassurance.

Account manager was assigned to the account who called me, congratulated on winnings and offered cash back to continue playing.

No KYC checks have been requested. Verification section on side says none required.

No winnings from bonuses.

Please help as I'm starting to think this is shady practice.

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Dear Darrennick,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Since when are you a player in this online casino?
• Have you used the same payment method for payouts as previously?
• When was the last time you were in contact with the casino support? Could you please share with me any recent exchanges you had with support? Send the information to my email at tomas@casino.guru or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello. Thanks for the response.

I have been using the casino since August 2025.

I have always used the same withdrawal method, bank transfer with no issues in the past.

I have last contacted the casino Tuesday the second. I have spoke with them in the weeks leading up to now. Always the same response.

I can confirm that in the 20 minutes since my last response, my 3 pending withdrawals have been completed.

Appreciate Mafia Casino finally doing something about it even if I had to open a complaint. Thank you all.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Darrennick,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas