Mafia Casino - Player's withdrawal is delayed and cancelled.

I have been trying to with draw $500.00 aud day in day out with no luck. I have completed all verification an supplied anything the casino has asked for. I’ve been told multiple times my withdrawal is processing, wait the amount of time asked, then told there’s a error or technical issue with payment provider an to submit my withdrawal again, now this has happened countless of times, with the same automated replies, it’s my first withdrawal an had been absolutely a pain. I’ve tried withdrawing less an even small amounts an still keeps telling me it’s cancelled again after waiting the days asked. It’s very clear the casino is just trying to avoid payment. All payment methods are in my name. All deposits where made with no bonus, all documents are 100% correct an verified, I’ve had absolutely nothing but a bad experience with this casino. My winnings only came randomly after days of playing without a cent one. But that’s not the issue. The issue is I’m over being told to wait a wait a still Havnt recieved a cent. Please help an get this casino to do the thing that they are meant to do an that’s pay a player there winnings!

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mafia Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share a screenshot confirming your account's verification status, if available?
• Which payment method have you used for deposits?
• Are there any payment methods on offer that would serve as a valid alternative for you to use?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I deposited via bank card (visa) card

the alternative methods I don’t have trust in them to do this. I was told to try bank transfer as a method of withdrawal a same thing just get told continuously there’s a technical error even after they tell me it’s done.

plus any other method to withdraw involves me depositing more money an wagering in hopes I play down my current winnings, I have absolutely no trust in doing that witch is fair. An also why let us deposit money one way but then tell us we can’t withdraw via bank transfer it’s honestly a loop hole for more deposits an a gain.

Can I get an update please as I still not received funds or correspondence from mafia casino

Over 3 weeks now an they continue to give the same answers, the process they are asking me to do, I’ve done an submitted multiple times, they say this then it drags out another few days again. Surely after close to 4 weeks, this has to be wrong of them ? It’s my money.

Dear Kaleb

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Kubo (jakub.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Thankyou mate

An once again I did what they asked and it’s all of a sudden cancelled again. Even tho there ‘finance’ team doesn’t work on weekends? But it’s cancelled on a weekend.

Dear Kaleb,

It’s a pleasure to e-meet you. My name is Kubo, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

In accordance with our standard procedure, I’d like to invite a representative from Mafia Casino to join this conversation. Their participation will help ensure a smoother and more efficient resolution of your case.

Dear Mafia Casino,

Could you kindly provide detailed information regarding the player's issue? Specifically, I would appreciate it if you could clarify the reasons behind the delay in processing the player's withdrawal.

Thank you in advance for your cooperation and prompt response.

Best regards,

Kubo

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Kaleb,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kubo