The player from Latvia faced delays in receiving his winnings after making three separate withdrawals of 500 EUR each on April 11, 12, and 13. After 11 days without payment, he contacted support, which claimed that processing delays were due to a high number of withdrawals, a reason he viewed as unacceptable in a modern context. The issue was resolved after the player cooperated with the casino and waited for the standard processing time, which could take up to 14 days due to verification and withdrawal volume. The complaint was marked as resolved following confirmation from the player.
Mafia Casino - Player's withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: ??
Mafia Casino
Safety Index 8.0 HighCase summary
Discussion
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1 month ago
I won some money and made widrawals. Because this casino have joke of a limits,i had to make 3 different widrawals each 500 eur,at 11.,12. and 13. Of april. So its been 11 days since first widrawal and still no money. I contact support and they gave me usual answer,the one they give to everone that because of lot of widrawals they behind scheduale. Well that is complete lie because in 21. Century it doesnt take 11 days and counting to transfer just 1500 eur.
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1 month ago
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1 month ago
Hello,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
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1 month ago
Now its been 15 days since first widrawal. Nothing but empty promises and excuses from casino.
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1 month ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Mortar81,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Veronika
