The player from Germany has been awaiting a withdrawal from MafiaCasino for 15 days, with concerns about delays related to his high account balance. He is frustrated with the casino's policy allowing only three withdrawals of €500 each and inadequate communication regarding processing times.
Mafia Casino - Player's withdrawal is delayed.
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Current status
Waiting for player to reply
6d 22h 35m 20s
Mafia Casino
Safety Index:HighCase summary
Discussion
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14 hours ago
Translation
Hello dear Casino Guru Team,
I have been following your work for some time now and am truly impressed by how you help people who have problems accessing the money they have won.
Now I actually need your help myself. I've been playing at MafiaCasino for about four months and haven't had any problems with withdrawals until now. However, I've been waiting for my withdrawal for 15 days and I'm worried it might be related to my account balance. After all these years, I've finally had a lucky streak and my account is quite full.
The problem, as with many other online casinos, is that MafiaCasino only allows three withdrawals of €500 each. This means I always have to wait until the withdrawals are completed before requesting another one. If MafiaCasino adhered to the three-business-day processing time per transfer, I could live with it. However, if every withdrawal takes over two weeks, I'll be withdrawing my money well into next year.
When you ask, you always get the same answers: the payouts are delayed due to many inquiries, the payouts are in final processing, ….
Unfortunately, all these delays ruin the fun of the game and prevent you from enjoying your winnings.
The casino's level system is not user-friendly at all and, in my opinion, doesn't work. I've been playing actively and intensively for four months and am still at level 1 with 0% progress. This also prevents larger payouts.
I also asked the casino about a large one-time payout, which they of course refused.
I have documented everything necessary and would be happy if you could accompany me through the process of withdrawing my entire balance.
Automatic translation:
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1 hour ago
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1 hour ago
Dear Lindoo89,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?
- Could you please clarify when exactly you made the last successful withdrawal, and how many days it took to be processed?
- Can you confirm that your KYC verification was completed?
- Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.
We will do our best to resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
