The player from Austria had been waiting three weeks for a withdrawal of €4400, with €1500 pending and a balance of €2900 remaining. Despite having made successful withdrawals in the past, communication had deteriorated as the chat function was deactivated, and he only received standard email responses. The issue was resolved after the player confirmed his cooperation and provided the necessary information for verification. The complaint was marked as resolved by the player, and the Complaints Team acknowledged the resolution and offered further assistance if needed.
Mafia Casino - Player's withdrawal has been delayed.
Resolved
Our verdict
Case closed
Amount: €4,400
Mafia Casino
Safety Index:HighCase summary
Discussion
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6 days ago
Translation
I've been waiting for my withdrawal for three weeks now, a total of €4400. I've been playing here since October 2025. Withdrawals have always worked before, although they always took a week, but the money always arrived in my account. Now €1500 is pending and I still have a balance of €2900. I'm still in the red and they still haven't paid out. The chat function is deactivated and I only receive standard replies to my emails. What's the best way to sue them so I can get my money back?
Automatic translation:
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2 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 days ago
Dear oltamonn,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you let us know how long did your last successful withdrawal took to be processed?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
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2 days ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear oltamonn,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Attila
