Mafia Casino - Player’s refund is delayed.

They promised me a refund of €600 which never arrived.

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Dear Tommi272727,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you are experiencing.

In order for us to better understand the situation and assist you effectively, could you please provide a bit more detail regarding your case?

• When and how was the refund of €600 promised (e.g., email, live chat)?
• Do you have any screenshots or copies of this communication confirming the refund?
• When was the refund supposed to be processed?
• Have you followed up with the casino since then, and if so, what was their response?

If you have any relevant communication or documents, you may also forward them directly to petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Good morning,

Thanks for the reply, here are the answers to your questions:

• The refund was due to the fact that I had closed my account due to gambling problems, but after a while I was still able to log in and deposit.
• I attach a screenshot of the refund acceptance.
• As soon as possible
• I am enclosing communication with the casino in question.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Tommi272727,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Petronela