Mafia Casino - Player’s account has been reopened.

My account was reopened, even though I had permanently closed it due to gambling addiction.

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Hello, thank you very much for submitting your complaint. I am truly sorry about your negative experience with Mafia Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please provide a timeline of the events? Specifically, when did you first request a self-exclusion, and when was your account reopened by the casino?
• Could you confirm when your last deposit was made at the casino?
• Are you currently able to access your account?
• Could you please share your original self-exclusion request? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear pat995,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru