Mafia Casino - Player’s account has been closed without access.

I’m coming back here after some time. I’ve had similar issues before, and they also happened on a widespread basis with casinos from this same company. This time, my account was closed due to an administrative decision on the casinos https://bigclash1.com/ca/, https://mafiacasino1.com/en/ and https://7836neon54.com/en/sport.

My activity on these casinos doesn’t vary much. I continued using them because I’m familiar with their similar system compared to other casinos from the same company that I’ve used before. I sometimes use them for card games, mainly Baccarat and its variations, some slots (usually bonus-buy slots), and occasionally I also tried some other miscellaneous games. Saying exactly what I played in the specific casino I’m filing a complaint about is difficult now, especially because I don’t have access to the account to check the history. I also used the sportsbook very little, I think only for fights, and not much at all. The amount I placed in dispute is an approximation. The account is closed and I lost all access to the data.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mafia Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas