The player from Austria report that her account at Mafia Casino 2025 was closed after she threatened legal action regarding a game issue. She seeks assistance in recovering her lost funds, amounting to 4,800 euros, and has requested account closure through self-exclusion, but has not received any responses from the casino since June 19th.
Mafia Casino - Player’s account has been closed.
Opened
Current status
Waiting for player to reply
6d 20h 49m 16s
Mafia Casino
Safety Index 8.0 HighCase summary
Discussion
Public
Public
3 days ago
Translation
Hello, I have a request: can you help me? I have a problem with a game.
I created an account at Mafia Casino 2025 and sent an email stating that I would involve lawyers if I didn't receive my money.
They closed my account immediately after the threat, out of fear. Within a very short time, I had deposited 4800 euros and lost everything.
I have sent several emails to the casino requesting that my accounts be permanently closed via self-exclusion.
I haven't received any response. Could you help me get my lost money back? Do you offer refunds for gambling problems? I'm no longer getting any replies from the casino, and no one is responding to my emails regarding self-exclusion. I sent my last email on June 19th, and no one has responded.
Automatic translation:
Public
Public
3 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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Public
3 hours ago
Hello,
Thank you very much for submitting your complaint. I am truly sorry about your negative experience with Mafia Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you received any responses from the casino via email regarding your self-exclusion requests?
- If you did not receive any replies via email, have you tried reaching out to the casino through live chat or other official communication channels?
- Could you please confirm whether you have passed the KYC verification in this casino?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
