Mafia Casino - Player claims that payment has been delayed.

I requested a Bitcoin withdrawal from my MafiaCasino account on 20 November 2025 at 6:10 AM for AUD $250 as a test withdrawal, with the remaining balance (AUD $8,609.51) intended for subsequent withdrawal once the first transaction cleared.

At the time of request, live support confirmed that withdrawals are processed within 3 business days from the next business day. That timeframe expired on Tuesday, 25 November 2025.

It is now 2 December 2025, and my withdrawal is still stuck in "Under Review" status. No TXID has been issued, the withdrawal has never been approved, and I have received no verification request, no compliance explanation, and no release date.

I contacted live support multiple times and was repeatedly given only generic "processing / priority" responses with no actionable information. My case was later escalated internally, but again I was given no concrete update.

I was also incorrectly redirected by live support to another casino brand (MalinaCasino), who confirmed in writing that they do not control MafiaCasino withdrawals and could not locate my account.

As of today, my funds remain withheld without justification. I am requesting immediate confirmation of approval and release of my withdrawal with a blockchain TXID, or a clear written explanation for the delay.

All supporting screenshots can be provided as evidence.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Dear saintfouyax,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear saintfouyax,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Update: The initial AUD $250 BTC withdrawal has now been successfully received in my Independent Reserve wallet.

However, a subsequent AUD $800 withdrawal submitted on 2 December 2025 is currently still "Under Review." I will provide further updates if there is any additional delay with that request.

Thank you.

Update: Live support has confirmed that my AUD $800 BTC withdrawal (submitted 2 Dec 2025) is delayed due to a backlog of payout requests. No verification, compliance issue, or release timeframe has been provided. The withdrawal remains under review beyond the 72-hour mark.

Dear saintfouyax, thank you for the update. Could you please confirm how much do you currently need to withdraw in total?

Additionally, could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Dear Attila,

Thank you. Total amount I need to withdraw is approximately AUD $7,800–$8,000 (remaining balance), being withdrawn in AUD $800 tranches due to the casino’s Level 1 withdrawal limit.

Payments are requested via Bitcoin to my Independent Reserve wallet.

Evidence:

• AUD $250 BTC withdrawal was eventually paid (credited on 8 Dec 2025 19:29, per casino "settle date" and received in my exchange account).
• The next AUD $800 withdrawal (submitted 9 Dec 2025 13:36) is currently still "Under Review" and support keeps stating it is "in queue / being processed within 3 business days."

I will email you screenshots of my communication with the casino (live chat screenshots + email replies) to attila.g@casino.guru shortly. I do not have downloadable chat transcripts from the casino, only screenshots.

Regards,

****** (saintfouyax)

Dear saintfouyax,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina (martina.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila G.

Dear saintfouyax,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Mafia Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case and state the reason why the player´s withdrawal request has been not entirely processed?

Thank you in advance for providing the information.

Dear Joshua,

Thank you for your patience.

After reviewing your account, we can confirm that all withdrawal requests have either been successfully paid or were cancelled from your side. At this time, there is no active balance remaining on the account.

We would like to apologize for any delays you may have experienced. Due to occasional processing backlogs, fund transactions can sometimes take longer than expected.

We appreciate your understanding in this matter.

Please let us know if there is anything else we can assist you with. We are happy to help.

Kind regards,

Mafia casino Team

Dear saintfouyax

At this point it should only be a matter of time before the payment reaches you.

I will keep this complaint opened until your confirmation regarding successful withdrawal.

Please let me know as soon as you receive the payment.

Dear saintfouyax,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Martina
Casino.Guru