Mafia Casino - Player claims he has been scammed by the casino.

Hello, I've just been scammed at Mafia Casino. I've been playing with them for quite a while. I made a €50 deposit because I had a 100% bonus. I took it and started playing, and the first money I spent was always my real money. I'm fed up with playing and it always happening like this. I lost €300 on a slot machine and decided to make a withdrawal, but they asked me to cancel my bonus first. I clicked cancel, and out of a balance of about €385, I went to cancel the €50 bonus so they would adjust my real money balance and I could withdraw the €50 I had just deposited. Suddenly, my balance was €0. It's outrageous! This is the second time this website has done this to me. They are top-notch scammers. Then I contacted their chat support, and some crook told me that canceling the bonus cancels everything. In other words, they just stole €50 from my balance plus the €300 bonus. Last time, I filed several complaints, and suddenly, as if by magic, everything was back. The balance of another account, around 400 euros, appeared. They are scammers on this website. I hope no one uses this slots site. I plan to take legal action and file a theft report. For now, I will post these complaints to try to prevent them from scamming anyone else. Don't put a single cent in your account. I hope to recover my balance in the next few days. I will keep you informed.

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Dear abarba10,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’ve encountered with Mafia Casino. To better understand your situation, could you please clarify the following:

• Did you start playing with the bonus funds before you cancelled the bonus?
• Do I understand correctly that you’ve experienced the same situation with this casino in the past? If so, could you explain why you decided to cancel the bonus this time, knowing how it might turn out?
• Did you cancel the bonus yourself through your account, and did you see any pop-up warning stating that cancelling the bonus would result in losing your entire balance?

I hope we’ll be able to assist you in resolving this matter as soon as possible. Thank you in advance for your reply.

Best regards,

Petra

Hi Petra, as I've done so many times before when playing with them and other slot sites, I won €50 in cash and received a €50 bonus. Almost immediately after starting to play, with the first €10 wagered, I won €300. So, as I've done so many times before, I went to withdrawals and found a link that said to cancel the current bonus first, meaning I had to forfeit the €50 100% bonus. To my surprise, with a balance of €383, my account was empty and I couldn't do anything. They've kept my entire real money balance, including the €50 I just deposited. That's stealing at least my €50 balance. I don't understand anything. The same thing happened to me once before with this site, with a very similar amount, and after a week, as if by magic, they returned my balance. I await your response. Best regards.

Thank you for your reply and for providing the previous details, abarba10.

Could you provide any additional communication you had with the casino? This can include screenshots, emails, or chat records. You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

This is a screenshot showing the date and time of the bonus they took from me. As you can see, the total balance appears as a bonus. I made a €50 cash deposit, and the entire amount appears as a bonus in the registration, which seems like a scam to me. It's the only trace they leave in their history of received bonuses. They make sure on the website not to leave much of a record, which I understand is their way of deceiving users. There's nothing else in my profile that can prove my balance has vanished. As I said, they've got it all figured out. When you try to withdraw, they give you a link to first cancel the €50 bonus received in order to withdraw the €350 or so, which I understand is real money. You simply click "accept," and they wipe out the €383 without further ado. Then, in their chat, nobody knows anything, and they act all friendly, saying the bonus appears on their end. This is their modus operandi for scamming their users. I hope that at least my case serves as a warning to others. This website is dedicated to stealing money outright, and I repeat, this is the second time they've done it to me in the same way. The other time, I don't know why, but suddenly one day, out of nowhere, my balance of around 400 reappeared. It smells like a scam website to me. I await your response. Regards.

Thank you for the update. I’m very sorry, but you haven’t yet answered my previous question, which is essential for us to proceed.

Could you please let me know whether you have had any communication with the casino that might help us assess the case more thoroughly? This may include screenshots, emails, or chat transcripts.

Thank you in advance.

As I've been saying, this website has a plan to scam you. They laugh at you in the chat and steal your money as if by magic, and of course, as you know, they make sure to leave no trace. But don't worry, I can't do more through this channel, as far as I can see. I'm already in contact with the government's gambling regulation department and I'm going to file a complaint so they at least send an inspector. I'm also in contact with another agency to claim my money back. Thank you very much for your interest. Best regards.

I’m very sorry, but I cannot postpone your case if I do not have the required communication. Please check my previous reply and try to assist. All the details I asked for are essential if we are to proceed with your case and assist you further.

Thank you in advance.

Dear abarba10,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru