Mafia Casino - Player believes that their withdrawal has been delayed.

I have still not received my winnings, yet they told me yesterday it was being processed, but it still has not passed the review part. When they disabled my live chat/help button on June 25 for a whole day, it was quit concerning. They now put it back on and that’s how I was able to find out yesterday that they said it was processed. I am not sure why they are still in business with so much poor reviews, and slow payouts. With advanced modern technology, I don’t see why they refuse to upgrade their payout systems, like so many other sites have. Also, I thought they were changing the fact that online casinos should no longer have the reverse or cancel option attached to the withdrawal. There’s is right beside the check status of withdrawal, that at any moment someone could accidentally hit cancel. Anyway, I will no longer support this site and will play at other sites.

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Dear Charq45,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Charq45,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Charq45,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have been paid out. Thanks. Only took forever. I have not been back there to play since I did my withdrawal and I won’t be back. The insane amount of excuses, and time frame can definitely be shorter, if other sites can do it, so can they.

Dear Charq45,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Karla Mayfly

Casino.Guru