Mafia Casino - Player believes that their withdrawal has been delayed.

Hallo ich habe bei besagtem Casino eine Einzahlung getätigt und 7000€ gewonnen am 01.04.2026, daraufhin habe ich am 01.04, 02.04 und 03.04.26 jeweils 500€ Auszahlung beantragt. Somit hatte ich noch 5500€ drauf, ich habe tage lang gewartet jedoch ist nichts passiert. Aus frust habe ich dann weiter gespielt und war auf 11000€, und habe das Casino kontaktiert ob man eine maximale verlust grenze setzen könne. Dies wurde abgelehnt. Nach weiterem warten bin ich nun wieder auf 7000€ gefallen. Jedoch wurde mir seit dem 01.04.2026 noch kein cent überwiesen. Ich habe das Casino mehrmals kontaktiert aber immernoch keine Auszahlung erhalten.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear G2Nephilim,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear G2Nephilim,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Ich habe immernoch nichts erhalten und werde vom Support nur vertröstet, es macht den Anschein als wenn das Casino höhere Gewinne bewusst nicht auszahlt oder es ungewöhnlich lange herauszögert damit man das Geld wieder verliert

Mittlerweile sind 17 Tage vergangen und ich habe immernoch keinen Cent bekommen. Die heißen nicht umsonst Mafia Casino

Dear G2Nephilim, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Das ist meine erste Auszahlung auf dem Casino, wenn ich mich verifizieren will steht da dass keine Verifizierung erforderlich ist, ich habe ohne Boni gespielt und ausschließlich Casino Spiele gespielt

Dear G2Nephilim, thank you very much for your response. To better understand your current situation, could you please confirm the following details?

· Could you please clarify the exact date when you requested the withdrawal?

· Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

Thank you once again for your patience and cooperation.

Karla

Das genaue Datum habe ich doch bereits geschrieben, mich eine Woche später nochmal danach zu fragen finde ich sinnlos. Mittlerweile ist es sowieso egal, es sind 4 Wochen vergangen und das Geld ist weg

Hi G2Nephilim,

Thank you for your response. I understand your frustration with the situation.

To be able to proceed with your complaint and assess the case properly, we kindly ask you to provide supporting evidence from your casino account.

Could you please upload the following screenshots:

• Your withdrawal history (showing all requested withdrawals and their current status)
• Your current account balance
• Any transaction history related to deposits and withdrawals
• Any relevant messages or notifications directly in your casino account, if available

These documents are essential for us to verify the timeline and status of your withdrawals.

You can upload the screenshots directly here in the complaint thread or send them to karla.m@casino.guru.

Thank you in advance for your cooperation.

Karla

Dear G2Nephilim,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru