MADJILI Casino - Player's withdrawal is confiscated without explanation.

 am making this complaint regarding MadJili refusing to process my withdrawal of $20,270.06 and subsequently forfeiting the funds.

After requesting my withdrawal, I was told that MadJili’s security system had detected "suspicious betting activity" and that this allegedly breached their company policy.

I have repeatedly contacted customer support asking them to explain exactly what betting activity was considered suspicious and which specific term or condition I allegedly breached.

However, I have not been given a specific explanation. Instead, I continue to receive essentially the same response that their security system detected suspicious activity, that it breached their policy, and that the decision is final.

I have also repeatedly requested that the matter be escalated to a manager, supervisor or compliance department, but I have not received a meaningful escalation or detailed explanation.

I am not asking them to disclose confidential security algorithms or internal detection methods. I simply want to know:

What specific betting activity was considered suspicious?

Which exact term of the Terms & Conditions was allegedly breached?

What evidence supports the allegation?

Why have my $20,270.06 been forfeited?

Why will MadJili not provide a proper review or escalation?

I believe it is unreasonable for a casino to confiscate $20,270.06 while refusing to identify the specific conduct or contractual term relied upon.

I have retained screenshots of my conversations with MadJili and can provide the relevant documentation, including my withdrawal information and their responses.

I am asking Casino Guru to independently review this complaint and assist in obtaining a clear explanation from MadJili and, if the casino cannot substantiate the alleged breach, the return of my $20,270.06.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MADJILI Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas