The player from Australia had requested a withdrawal two weeks ago and was still waiting for the funds, although the casino had claimed that it was processed as an Osko payment. The Complaints Team had attempted to gather more information from her to understand the situation better but received no response. Due to the lack of communication from the player, the complaint was closed without further investigation or resolution. The player was informed that she could reopen the complaint if she chose to resume communication.
MadFreak Casino - Player's withdrawal is delayed.
Closed
Our verdict
Player stopped responding
Amount: A$180
MadFreak Casino
Safety Index 2.6 Very lowCase summary
Discussion
Public
Public
2 weeks ago
i made a withdrawal from this casino and am still waiting for it and they daid it was processed as a osko payment
Public
Public
2 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
2 weeks ago
Dear speedy86,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.
- Could you please confirm that your account is fully verified?
- Have you accumulated your winnings with or without an active bonus?
- Could you please clarify the exact date when you requested the withdrawal?
- Please show us on the current status of your withdrawal request. Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.
I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.
Best regards,
Jean
Public
Public
1 week ago
Dear speedy86,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
3 days ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Jean
Casino.Guru
