Lysti Casino - Player's winnings are confiscated.

Hey, my problem was with cashback money turnover, even though the rules say this is the max amount you can bet. I registered on the site in 2024 and before this there has been no problem with deposits or payments.

Lysti.com has now taken back the rolled over winnings and the new deposit which was made 2 hours later with a withdrawal request. So 4500e withdrawal request made at 9pm and new deposit at 11pm, at 9pm the home withdrawal was cancelled via lysti.com and at the same time this bonus payment and the second deposit were combined. They decided to take all the rest of this 11pm 300e deposit as well. (i.e. a total of 4707e)

All violations were related to the bonus, not this new deposit. Pictures can be found in the timeline's meeno and laitai.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Lysti Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Has the casino confiscated your deposit along with the winnings from the bonus?
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I sent you the main mail chain, there is still 2 more but they goes in same way

I got littbe bit lucky, they deposit back the 300 but not on my pleads, they didn´'t inform me about it, had to find it out my self. Before that i pleaded many times about taking too much but they just reused the same aswer for me.

Now they have deactivated my account.

Thanks for your reply.

I went over the communication you provided.

According to the accusations made against you, you activated bonus features during the wagering of the bonus.

Please note that the casino followed its bonus terms and conditions accordingly by confiscating your winnings. Based on the evidence they provided you, we might not assist you in recovering your winnings.

Since it appears you have already withdrawn your deposited amount, there is little we can accomplish.

Please let me know if there is any information I might not have considered or overlooked.

I do understand the violation on bonus but now it's about how they dealt with my problem, like you saw from the begining my pleading on the other deposit and they not even reacting on it and also making me find out the gave it to me back on upholding on days with out telling me and giving me a chance. Also the staring bonus was 700e and they try it to downplay it and giving me 50e bonus on my treatment what i didnt even use it because it such an insult from them on the earlier happenings. Customer servise was very bad even proven photos.

Thanks for your reply.

When have you made the other deposits you are asking to be returned? I couldn't find any mention of them in the communication you sent me.

Please note we aren't opposed to confiscation of winnings due to breach of max bet or the use of bonus features. From our point of view, the casino informed you about the return of your deposit to your balance in their email to you.

Please let me know if there is any information I might have overlooked.

Dear Miiu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru