Lux Casino - Player’s withdrawal is delayed.

Hello! I signed up at this casino in february this year. I played slots and placed some sports bets. During this time I made one or two deposits and no withdrawals. I didn't use any bonuses.

On May 7 I requested my first withdrawal. And I'm still waiting for it to be processed. I've asked about my request in support chat several times but I havn't got any meaningful answer. Only 'wait' and 'I forwarded the information'.

It seems to me this casino don't have functional withdrawal feature at all.

I'd be glad if I'm wrong.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise what payment method have you used for your deposits?
• Could you please confirm that you have passed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila