LunuBet Casino - Player’s winnings haven’t been received yet.

Dear Complaints Team,

I am submitting a formal complaint regarding LunuBet Casino (lunubet1.com) due to the continued delay in processing multiple withdrawal requests from my player account.

I am a customer located in Brazil and currently have three pending withdrawal requests totaling BRL 820.00, all of which remain under review.

Withdrawal 1

Amount: BRL 120.00

Payment method: Bitcoin Cash (BCH)

Request date: August 28, 2026 – 07:36:59

Transaction ID: 717283ca-dcdd-43ba-a973-51b40783bd58

Current status: Under Review

Withdrawal 2

Amount: BRL 500.00

Payment method: Bitcoin Cash (BCH)

Request date: August 29, 2026 – 23:40:32

Transaction ID: 84be54a7-4c85-4cfc-810b-218942a96ca1

Current status: Under Review

Withdrawal 3

Amount: BRL 200.00

Payment method: Bitcoin Cash (BCH)

Request date: August 31, 2026 – 19:37:38

Transaction ID: ef412989-f4a4-4cd8-901c-341e69794426

Current status: Under Review

TOTAL OUTSTANDING: BRL 820.00

All three withdrawal requests were successfully registered by LunuBet, and the corresponding funds are no longer available in my player balance. However, the withdrawals remain in the "Under Review" stage and have not progressed to approved, processed or completed status.

I understand that legitimate security and KYC verification procedures may be necessary before withdrawals can be processed. I am fully willing to cooperate with any reasonable verification requirements.

However, I have not received a clear and specific explanation as to why these withdrawals remain pending.

I have screenshots taken directly from my LunuBet account showing the withdrawal amounts, dates, payment method, transaction IDs and their current status. These screenshots are attached as evidence.

I respectfully request that this matter be investigated and that LunuBet be contacted regarding these delayed payments.

I request that LunuBet:

1. Process and pay all three outstanding withdrawals totaling BRL 820.00 without further unreasonable delay; or

2. Provide a clear and specific explanation for withholding the withdrawals and identify any legitimate verification requirement that remains outstanding

Important notice:

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear betobuz,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear betobuz,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean