The player from Australia faced issues withdrawing his winnings as the casino claimed he had deposited money using a different card. The Complaints Team attempted to assist by requesting more information from the player but ultimately closed the complaint due to a lack of response.
Lukki Casino - Player's withdrawal is delayed.
Closed
Our verdict
Player stopped responding
Amount: A$500
Lukki Casino
Safety Index:Below averageCase summary
Discussion
Public
Public
7 months ago
Dear Dyllz,
Thank you very much for submitting your complaint. Thank you very much for submitting your complaint. Unfortunately, based on the current description of events, I’m not able to assist you with this case, and I will definitely need more information. Could you please elaborate?
I will be patiently waiting for your reply.
Best regards,
Kristina
Public
Public
7 months ago
Dear Dyllz,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
6 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Kristina
Casino.Guru
