The player from Germany requested a withdrawal on June 2nd, 2026, but has not received the payment yet, despite multiple contacts via chat.
Ludios Casino - Player’s withdrawal is delayed.
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Current status
Waiting for Casino Guru to reply
6d 23h 26m 22s
Ludios Casino
Safety Index 8.1 HighCase summary
Discussion
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Public
23 hours ago
Translation
Payment requested on June 2nd, 2026.
No payment yet despite numerous contacts via chat.
Automatic translation:
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1 hour ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 hour ago
Dear werners22,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.
- Have you made any successful withdrawals before?
- Could you please confirm if your account is fully verified?
- Have you accumulated your winnings with or without an active bonus?
- Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.
I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.
Best regards,
Jean
