The player from Alberta has been waiting for a withdrawal from Ludios Casino for three weeks, following a significant win of $5,176 in February. Payouts slowed in mid-April and have since stopped, despite multiple inquiries and promises of processing. She has $785 pending and $476 still in her account that remains unwithdrawn due to delays.
Ludios Casino - Player’s withdrawal has been delayed.
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Ludios Casino
Safety Index:HighCase summary
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6 days ago
Hello. I want to submit a complaint regarding Ludios Casino and their inability to pay out my funds. I had a win on Ludios Casino in February 2026 of $5176. I was getting my payouts slowly until mid April and then the payouts stopped. I had multiple Live Chat sessions with them, asking to speed up the process but they only kept telling about different time frames which never were right. Always before I had to contact them asking about withdrawals and then in a couple of days the money would come but after 11th April they stopped paying out promising the money will be processed in a few day but as of now this still hasn't happened. I can only withdraw small chunks from the casino due to their withdrawal limit per transaction policy so now I have $785 pending and $476 still in account waiting to be withdrawn but that's on pause because never paid since April and gave me just empty promises. Please help me solve the issue and get my win. Thanks
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2 days ago
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2 days ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- What games did you play to accumulate your winnings?
- How has the casino’s customer support explained the delay in processing your payments, considering that you have been unable to withdraw any funds since April?
- How many withdrawal requests are currently pending in your account?
- Could you please send me a screenshot of your transaction history showing the current pending withdrawal requests?
- Are you using the same payment method for all your withdrawal requests?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
