The player from Finland has been waiting for three weeks for a withdrawal that was requested a month ago and is frustrated by the casino's intentional delays and lack of communication. He has not received any response regarding the status of his payment.
Ludios Casino - Player's winnings are delayed.
Opened
Current status
Waiting for player to reply
6d 22h 18m 34s
Ludios Casino
Safety Index:HighCase summary
Discussion
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Public
20 hours ago
the casino intentionally delays the payment of winnings. I have made the qithdrawal request month ago, and i have been trying to ask them when thet pay and why it is taking so long, no answer. Yoy can see from the picture the qithdrawal request was made by me at 11.4. still no payment...
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1 hour ago
Important notice:
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1 hour ago
Dear Mikkolaitala,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?
- Have you made any successful withdrawals from your account previously?
- Can you confirm that your KYC verification was completed?
- Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.
We will do our best to resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
