LuckyWave Casino - Player's self-exclusion request is ignored.

on the 19th February I emailed this casino to self exclude i made them aware of gambling addiction. they did not do this. i have sent several messages in the weeks thereafter and still wasn't closed. i told them i have no control over my spending, and they allowed me to deposit more. i have sent several emails and they have not replied at any time. im sick of these off shore sites taking advantage, i have all emails screenshotted.

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Dear hohohoho01, thank you very much for submitting your complaint. I am truly sorry about your negative experience with LuckyWave Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you received any responses from the casino via email regarding your self-exclusion requests?
• If you did not receive any replies via email, have you tried reaching out to the casino through live chat or other official communication channels?
• Could you please confirm whether you have passed the KYC verification in this casino?
• Could you please forward your communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila