LuckyWave Casino - Player did not receive promised bonus and free spins.

Deposited £50 for a £50 casino bonus and 150 free spins. Used my £50 on a slot game (didn't win a penny)But did not receive any bonus or free spins. This is my complaint.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with LuckyWave Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share information about the promotional offer as it was presented to you?
• Have you tried to contact the casino support and ask for assistance with the issue? With what result?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas