The player from Australia requested a withdrawal from LuckyVibe casino two weeks ago after depositing 11,200 AUD and winning 16,000 AUD, but his requests are repeatedly canceled without notification. He has 10,000 AUD in balance and 6,000 AUD in pending withdrawals, with live chat confirming his account is fully verified.
LuckyVibe Casino - Player’s withdrawals are being canceled.
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Current status
Waiting for player to reply
11d 1h 16m 19s
LuckyVibe Casino
Safety Index:HighCase summary
Discussion
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3 days ago
After depositing 11.200 AUD to LuckyVibe casino I was able to win $16000 .
No bonus has ever been claimed and I won the money mainly with sports bets and live blackjack.
My account was verified and no issues till then .
when I try to request withdrawals the issues started and they started to cancel/reject my requests for no apparent reason without notifying me .
i now have $10000 aud in balance plus $6000 in pending withdrawal requests (that I am sure they will cancel again , totalling $16000 AUD in balance .
live Chat confirmed that my account is fully verified , please help !
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2 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 days ago
Hello,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Attila
maxers85 has 11d 1h 16m 19s to reply
Attila is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
