The player from Austria had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The complaint was marked as resolved by the player, and we confirmed the resolution in our system. The player’s cooperation and confirmation were acknowledged. Our assistance was offered free of charge, and the player was encouraged to share feedback on our service.
LuckyVibe Casino - Player’s winnings haven’t been received yet.
Resolved
Our verdict
Case closed
Amount: €4,000
LuckyVibe Casino
Safety Index 8.4 HighCase summary
Discussion
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Public
2 months ago
Translation
Yes, exactly, my account is fully verified, which was also stated in the email from the casino and confirmed to me by several employees in the chat.
I requested the first payment of €2000 on April 24th, which has not yet been approved.
On April 25th, the second payout of €2000 was cancelled by the casino because I apparently had already requested a payout for that date, which was not the case.
Today I requested another payout of €2000, so there would still be an outstanding amount of €28070 if they transfer the requested €4000 to me.
Automatic translation:
Public
Public
2 months ago
TranslationI'll wait until the end of this week to see if I receive the money transfer; otherwise, I'll get back to you here.
Will the case remain open until then?
Thanks!
Automatic translation:
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2 months ago
TranslationThe payout amount has now been increased to
Increased by €40,006.75
I have already received €4000.
The remaining amount is still outstanding, so €36,006.75
Automatic translation:
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2 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Andreaswinkler1996,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Karla
