The player from Alabama had requested a withdrawal two weeks earlier, but it was still under review. He had attempted to contact customer support via chat and email, but had not received any responses from a live representative. We explained that withdrawal processing could take days or weeks, often due to unfinished KYC verification or a high volume of requests, and asked him to wait at least 10 days. As he did not respond to our follow-up messages and reminders, we were unable to continue the investigation and the complaint was closed for now.
LuckyStakes Casino - Player’s withdrawal is delayed.
Closed
Our verdict
Player stopped responding
Amount: $375
LuckyStakes Casino
Safety Index 5.0 Below averageCase summary
Discussion
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1 month ago
i have tried to contact a real live person on there app chat but keep getting ai and i ask for live rep ai says hold for live rep and 1 never responds, i have emailed at support@luckystake.com and not responding to emails either. it has been waiting to be reviewed since 7/5/2026
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Dear shanerad88
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 1O days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 10 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Karla M.
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1 month ago
Dear shanerad88,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
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1 month ago
Dear shanerad88,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Karla
Casino.Guru
