LuckyPari Casino - Player's withdrawal is delayed and account verification is problematic.

This casino is a very bad casino! Very bad and inconsiderate casino! I recently saw this casino on social media, then i created an account with them, i made deposits and played few games, so i decided to make withdrawals and my withdrawal was rejected and i was asked to verify my account!, so they requested for ID i provided my international passport, then they requested for photo holding passport, i provided, normally they should have stopped ther and pay me, cause i have used 2 similar casino like that in the past!. Bt then they stopped replying and after 4 days they requested i send a utility bill within 3 months of my place of resident, i went ahead to provide a recent electricity bill, in pdf format, from the official site buypower.ng wer we buy electricity in Nigeria, it was clearly showing my residential address! And it meets all criteria! But they keep rejecting it, i even sent my official bank statement, but they still rejected it! And i keep asking them for closure! What exactly is the issue and what are u looking up to, but they keep replying like robot, unclear response! They even threaten that they will stop replying me, and they have been ignoring all my messages! This is a bad casino, very bad casino, they clearly have no intention of paying! I would advise everyone to avoid this casino! I have never seen any inconsiderate casino like this in my life! I need resolution so i can withdraw my money

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with LuckyPari Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please confirm that the personal information with which you registered your account and the personal information on the documents you provided match?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Yes the personal information i provided match the one on my document, and i never used any bonus to play on the games/casino

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Jana (jana.k@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear ifeanyii,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite LuckyPari Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Jana