LuckyMe Slots Casino UK - The player struggles to verify her account.

Hello, your customer service is very bad.....

there's no way to contact you....I'm waiting for a very long time for you to confirm the documments ....

and I could transfer the winnings to my bank account

I can't play games for my cash - games are blocked

please fix everything and respect your customers more and make it easy for the customer to contact customer service

Hello kingwomen,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with xxx Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hi, I sent all the documents on 13/05/23...they have to approve all the documents. I wrote them several emails, but I didn't get an answer....there was no contact from the casino side...they ignore me..[ I have sent documents - passport, proof of address, bank cards, about my income, bank proof, where the income comes from]

Hello kingwomen,

As mentioned above, the verification may take up to 14 days and as you submitted your documents only a week ago, I can only recommend to wait. Please let us know by the end of next week if there's been any update on your case.

everything is in order....the documents were approved, the money was paid

Thank you kingwomen for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick