LuckyMax Casino - Player requests account closure for self-exclusion.

Sehr geehrte Damen und Herren,

habe das den Casino mitgeteilt!

Trotzdem wurde mein KONTO NICHT GESCHLOSSEN!!!

Liebes Slotexo Casino,

Aufgrund persönlicher Bedenken hinsichtlich meines Spielverhaltens möchte ich offiziell einen Selbstausschluss von Ihrer Plattform beantragen. Bitte schließen Sie mein mit der E-Mail-Adresse verknüpftes Konto und stellen Sie sicher, dass ich keine weiteren Werbebotschaften erhalte. Ich beantrage einen dauerhaften Selbstausschluss. Bitte bestätigen Sie die Kontoschließung. Vielen Dank.

Dear player,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problem).

Could you please specify the reason for closing your account?

Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is [email protected]. 

Thank you very much in advance.

Best regards,

Dominika

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Sehr geehrte Damen und Herren,

von diesem Casino wollte ich mich ausschließen!

Das Slotexo Casino war von mir falsch angegeben!

Liebes Luckymax Casino,

Aufgrund persönlicher Bedenken hinsichtlich meines Spielverhaltens möchte ich offiziell einen Selbstausschluss von Ihrer Plattform beantragen. Bitte schließen Sie mein mit der E-Mail-Adresse verknüpftes Konto und stellen Sie sicher, dass ich keine weiteren Werbebotschaften erhalte. Ich beantrage einen dauerhaften Selbstausschluss. Bitte bestätigen Sie die Kontoschließung. Vielen Dank.

Dear player, you haven’t responded to the questions I asked earlier.

Is the message you posted above the only self-exclusion request you sent to the casino?

Please forward that request (the actual email or chat message you sent to the casino) to my email: [email protected].

Has the casino responded to your request?

Hallo, nein es wurden schon mehrer Selbstaußschlussfragen gestellt!

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika