The player from Germany has deposited €1,000 into LuckyHills, but the amount remains marked as 'Deposit in Process' four days later, with no resolution from customer service. He believes the casino is withholding his funds despite contacting his bank, which confirms the successful transfer.
LuckyHills Casino - Player's deposit has been delayed.
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Current status
Waiting for player to reply
29d 23h 26m 57s
LuckyHills Casino
Safety Index 6.7 Above averageCase summary
Discussion
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Public
yesterday
Translation
As things stand, I have been defrauded of €1000 by LuckyHills and urgently need help.
I deposited €1,000 into the platform on October 2, 2026. Unlike my other, smaller deposits, this amount was not credited immediately but is still marked as "Deposit in Process".
Four days later, the status hasn't changed, and the money still hasn't been credited to my LuckyHills account. I've been contacting customer service for several days, but I keep getting the same automated response that the transaction is still being reviewed and hasn't been processed yet, or something similar.
I also contacted my bank, which assured me that the money was successfully transferred and credited. However, I now have the impression that LuckyHills' customer service is not treating me honestly and is still withholding my money, even though I have repeatedly requested a refund or cancellation.
Unfortunately, I still haven't received a solution.
What exactly can I do now? I urgently need my money back.
Please help!
Best regards,
William
Automatic translation:
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33 minutes ago
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33 minutes ago
Dear williamfreyxx,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.
If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.
I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.
Thank you for your understanding.
Best regards,
Veronika
