LuckyHills Casino - Player’s account has been closed.

They simply closed my account without providing any information and are no longer responding to my emails.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you passed the full KYC verification at this casino, or at least submitted any identity documents for the verification of your account?
• What types of games did you play to accumulate your winnings?
• Did you accumulate these winnings with or without a bonus? If you played with a bonus, kindly send me a link or a screenshot of it.
• When exactly was your account closed, and when was the last time the casino communicated with you regarding the closure?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika