LuckyHills Casino - Player’s account has been closed.

This casino simply closed my account without giving any reason! I therefore demand that the casino refund my deposit of €50!!!

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What was the real-money balance in your account at the time the casino closed it?
• Have you played any games with your deposit of €50? If so, what types of games did you play?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika