The player from Australia reported being double charged an additional €150 and faced difficulties communicating with the casino, as his access to live chat was blocked. He had bank statements and receipts to support his claim. The issue was resolved after the player confirmed satisfaction with the outcome. The complaint was marked as resolved by the Complaints Team following the player's confirmation. The player was encouraged to contact the Complaint Resolution Center for any future issues.
LuckyHills Casino - Player faces issue of double charge.
Resolved
Our verdict
Case closed
Amount: A$150
LuckyHills Casino
Safety Index:Above averageCase summary
Discussion
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3 weeks ago
I been double charge extra 150 snd they are say no bring up time zone as a excuses block me off the live chst so I csnt communicate eith them if they are correct then ehy block me off chat i got bank statement and receipts of it let me know where you esnt to go from here.
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3 weeks ago
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3 weeks ago
Dear AloneInAus,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with LuckyHills Casino. I’m afraid I will need more information regarding your problem. Could you please elaborate?
Could you provide me with the communication with the customer support of the casino regarding the issue?
Best regards
Petra
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3 weeks ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear AloneInAus,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Petra
