The player from Australia encountered issues depositing money into the casino, having provided proof of deposit yet receiving unhelpful responses. We advised him to contact his payment provider, as the deposit was never credited and the investigation might take about a month. When he did not respond to our follow-up messages and reminders, the complaint was closed for lack of cooperation.
LuckyHills Casino - Player faces deposit issues.
Closed
Our verdict
Player stopped responding
Amount: 100 USD₮
LuckyHills Casino
Safety Index 6.7 Above averageCase summary
Discussion
Public
Public
1 month ago
Made deposit have sent has and shown proof of deposit and I’m just getting the typical run around with one actually caring
Public
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1 month ago
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Public
Public
1 month ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Attila
Public
Public
1 week ago
Dear player,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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Public
4 days ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Attila
Casino.Guru
