LuckyHills Casino - Player cannot complete withdrawal process.

I can not download my new bank card details I've won big and couldn't get it out? Fuckn ballshit

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Dear Matheson,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions so I can fully understand the situation.

• Is this your first time requesting a withdrawal from the casino?
• Could you please confirm that you have passed the KYC (Know Your Customer) verification?
• Have you accumulated your winnings with or without an active bonus?
• Is there an error message when trying to place your payment details in the withdrawal section of the casino? If so, please provide screenshots.

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean