LuckyFruits Casino - Player’s winnings have been confiscated.

LuckyFruits confiscated approximately NOK 26,000 from my balance after I completed the wagering requirements of a deposit bonus.

The reason given was a rule in their General Bonus Rules stating that maximum winnings are limited to 5x the bonus amount.

I understand that this rule exists in the General Bonus Rules. However, my complaint is about how the restriction was presented.

In the terms displayed directly under the specific welcome bonus, LuckyFruits explicitly states:

"Maximum winnings with an active deposit bonus are NOK 50,000."

There is no mention of the 5x maximum on the promotion itself. It only says at the bottom that the General Bonus Terms apply.

The General Bonus Rules, on a separate page, then state that maximum winnings are limited to 5x the bonus amount.

I believe this is unclear and potentially misleading because the specific promotion explicitly presents NOK 50,000 as the maximum winnings, while the actual maximum applied to my bonus was substantially lower.

I had approximately NOK 30,000 after completing the wagering requirements, and approximately NOK 26,000 was removed.

I have screenshots of both the promotion terms showing the NOK 50,000 maximum.

I have already submitted a formal complaint directly to LuckyFruits and am awaiting their response.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with LuckyFruits Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please specify which particular bonus you activated and played?
• What rules are associated with said bonus from your point of view? Please provide a screenshot and a link if available.
• Could you please share with me your communication with the casino when you contacted them regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas