HomeComplaintsLuckyDreams Casino - The player's account is blocked.

LuckyDreams Casino - The player's account is blocked.

Closed
Our verdict

Player stopped responding

Amount: €4,200

LuckyDreams Casino
Safety Index:Above average

Case summary

The player's account is blocked for unknown reason. The complaint was closed as the player stopped responding.

Discussion
Public
X
bronze
Kontodeaktiviert_12
Bronze
de
Public
3 years ago
deTranslationgb

I can no longer log in because it says when I log in that my account has been deactivated. That can not be true . Nothing happened yesterday, everything was normal and today I can no longer log in. Although there are a total of 4200 euros on it. This really makes me very angry. I had already made a payment once and it worked. Account is fully verified.

Automatic translation:
Public
X
admin
Nikolas
PR Assistant
Public
3 years ago

Hello Kontodeaktiviert_12,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with LuckyDreams Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account verified? Did you play with any bonus in last week? Was your balance generated with real or bonus money?

Looking forward to your answer.

Regards,

Nick

Public
X
admin
Nikolas
PR Assistant
Public
3 years ago

Dear Kontodeaktiviert_12,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Public
X
admin
Nikolas
PR Assistant
Public
3 years ago

The complaint will be now closed for the above mentioned reason.

LuckyDreams Casino - The player's account is blocked.
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.