LuckyDreams Casino - Player experiences delayed response regarding slot error.

So I've been waiting over 3 months to hear back from the investigation department regarding an error I experienced with one of the slots on their site. I have been left completely in the dark with only, sorry but the company responsible for programing the game hasn't returned our messages therefore we can't give you any information at this time please contact us again later. I'm sorry but why is it my responsibility to make sure you are doing your job, and how does the company who's games you allow on your casino not return your messages for 3 months!!! I guess my experience might be unique but no explanation in over 3 months is absurd! It's been a terrible experience and I feel like they are never going to give me an explanation.!

Dear brennemanenator,

Thank you very much for submitting your complaint. Thank you very much for submitting your complaint. Unfortunately, based on the current description of events, I’m not able to assist you with this case, and I will definitely need more information. Could you please elaborate? What type of error did you experience? Did it somehow influence your real money balance?

I will be patiently waiting for your reply.

Best regards,

Kristina

Dear brennemanenator,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.