The player from Lithuania reported that the casino had confiscated his winnings by claiming he breached bonus conditions due to using large bets. He asserted that the funds used for betting were casino cash, and after attempting to withdraw his winnings, the support team stated that the decision was final, providing a link to rules that he could not access. The Complaints Team had extended the response time for further clarification, but the player did not respond, leading to the rejection of the complaint.
LuckyBlock Casino - Player’s winnings are confiscated by the casino.
Closed
Our verdict
Player stopped responding
Amount: 5 ◎
LuckyBlock Casino
Safety Index:LowCase summary
Discussion
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1 year ago
Predatory tactics by casino employes regarding bonus funds.
When trying to withdraw funds they confiscated everything claiming bonus conditions were breached by usin too big of a bet.
That balance was used up,filled with cash,and when i decided to withdraw winings,used as excuse to confiscate all off funds.
Talking to support-
Decision final
Here is link i rules
Heres number of the bet where rules are broken,go to profile and check it yourself (it wasn't even possible to scroll so much back,site just gives up on loading at some point)
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1 year ago
Hello hagris,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with LuckyBlock Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Would it be possible to forward your betting and bonus history to nikolas.b@casino.guru?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
